At Process Sensors, we are very proud to produce the most rugged sensors in the industry, designed to provide years of service with minimal maintenance.
In the unlikely event that your sensor requires attention, we recommend that you first browse our FAQs section and login to our Support Portal. Here you can view instructions for common servicing tasks that can be performed by operators with little to no training.
If you would like to submit a support inquiry, please click here:
For further support, we have a number of options available.
Immediate technical support is available by phone at (508) 473-9901. Our experts will do basic troubleshooting with you to remotely resolve your service issue or diagnose the nature of your problem and recommend next steps. Support requests can also be submitted with the form below.
Sensors that require repair can be shipped to our factory for a quick turnaround. A Return Merchandise Authorization (RMA) should be obtained prior to sending your instrument back to Process Sensors.
NIR Moisture Sensor RMA Request:
IR Temperature Sensor RMA Request:
Our NIR Smart Sensors are fully modular with most components easily replaceable in the field within minutes. To schedule an on-site service visit with one of our Technical Support Specialists, submit your inquiry with the form below or contact your regional PSC office.
For ongoing support, Process Sensors offers service contracts which typically range from one to five years. Service contracts are tailored to each company's individual needs and can include training, preventative maintenance, calibration, and PLC/computer checks. To speak with Process Sensors about a new or existing service contract, submit your inquiry with the form below or call your regional PSC office.